human and machines
Painless and acronymn free!

Humans and machines working in harmony

Our fun, friendly and hard working team take the pain out of doing business.

People will never forget how you made them feel.

Just like a knife and fork, the stepbrothers Brennan and Dale, Salt and Pepper, Holmes and Watson, Ben and Jerry, MetaB3E and MKL CX, Rick and Morty - there are some pairs that just are meant to be together - and tech and customer-centricity are right up there getting jiggy with the best of them.

Throwing tech at a project is easy. Any ol' chump can do that. Designing it and implementing it - around, with and for the customer and end user? Now that is a whole different level.

Read on to see how we make sure everything is awesome for everyone, everytime.

Read On
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Sharon Chief Customer Experience Officer

"Our aim is to treat every customer like they are a first customer with us – with the same dedication, attention and engagement as we all have right at the start of a business. Customer centricity is at the very core of what we do – we are first and foremost a customer focussed business, who also provides awesome tech!"

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Providing the whole caboodle

Smooth and painless

We tailor the tech and software to you. We hook up your analytics,  we work out your RoI, and your carbon footprint savings. We can train your people. We can support your analysis, your stakeholder management, and your people engagement. We can write your comms. We can do your project management. Our expertise is knowing and supporting the people-side of the business. The area that makes or breaks a tech project!

Below is our training room, it's also our southern office, and our sister company MKL CX work out of there. If you a southerner - we're happy to meet you there if you prefer, rather than up Norfffff (we don't want anyone getting a nosebleed 😂)'

mkl office
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Chris Davies Transformation Lead

"Without doubt the most inspiring and authentic training I have attended in my whole career!"

Customer experience strategy

We know our stuff. Come with us and be CX'y too.

Not only are we industry leading award winning customer experience experts, we’ve also published several books on the subject. We have courses that are accredited by the Customer Institute, and we are regularly called upon for keynote speeches or panels.

We can slot seamlessly into your team to formulate and deliver strategic customer and cultural transformation projects. Need an added temporary pair of hands - that look just like your brand, but have a new, fresh and experience viewpoint? Just shout.

Reach out

Try us! Your
customers will
love you.

If you meet us you'll see that we are down to earth, friendly and customer obsessed. We won't try to lick your face (well, don't hold us to that) - but we will try to get to know you, your business needs and future requirements so we can find you the very best fit - both in terms of people and tech.

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